In the last few years, healthcare has joined other industries in the quest to deliver better customer experience. This has brought about a fundamental change in the healthcare industry and they have now shifted from volume to value of care of patients. The VT Bharadwaj evolution in the cloud, data and mobile technologies has disrupted the health care industry. The disruption has forced insurance companies and healthcare providers to move from a health system driven model to a customer oriented model. The behavioral needs of the modern customer have also changed and they now demand both control and choice.
VT Bharadwaj Digital transformation is revolutionizing healthcare.
It has helped connect and apply data, communication and technology to engage and redefine customer experiences. Most people have a misconception that digital transformation is about automation of jobs, processes and technology but it is much bigger than that. VT Bharadwaj Digital transformation requires you to rethink all your business processes. It is all about using data and digital technology by putting the needs of the customer at the centre of the business. If you want to succeed in the transformation, you need to look at the entire ecosystem of the company and determine ways to drive more value to the customer. Digital technology has helped improve quality and outcome of healthcare services. Consumers are now able to access and analyze information, so that they are able to make informed choices. Innovative solutions are offered to improve quality of care and efficiency of services. The new technology has helped reduce clinical variations. The operations are streamlined and this helps reduce costs. Clinicians and executives are now able to share information and analyze the structured and unstructured data to make informed choices. Structured (electronic medical records) and unstructured (handwritten case notes) data can be brought together to get insights and uncover actionable intelligence. The quality and outcome of health services are drastically improved by creation of powerful data models. The healthcare professionals can collaborate and share insights in new ways. The accuracy, completeness and consistency of health information are improved by resolving problems that are caused by bad data.